Case Study

Digital Claim Management (DCM)

Digital Claim Management (DCM)


The Daimler Group is one of the largest producers of premium cars and the world's biggest manufacturer of commercial vehicles.  

Sulzer US partnered with Daimler to simplify the parts sampling and reclamation process by enabling workers to stay on the line and minimize manual data input when reporting on faulty parts. The Digital Claim Management (DCM) mobile solution enables assembly workers to collect required information on part malfunctions, manage ticket submissions, as well as report and transmit fault messages directly from mobile devices.

Sulzer’s solution integrates with a Cordova container to support single sign-on (SSO), part number lookup (barcode scan), part fault capture (camera), part replacement contacting (voice calling) as well as part malfunction ticket conversion to PDF and printing, providing the assembly team a user-friendly interface to document all of its relevant findings in one place.  In addition, the DCM solution utilizes Daimler’s Switch framework to adhere to corporate design and user experience guidelines.

On an ongoing basis, our team has handled new feature development requests and releases, keeping abreast with product evolution needs.

Digital Claim Management (DCM)

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